PRIVACY POLICY

Last Updated: October 1, 2024

We care about our customers and we know that your privacy is important to you. This Privacy Policy is our way of explaining how we collect personal information, why we need it, and how we use it.

All capitalized terms used in this Privacy Policy are defined in the Wellhouse terms of use found at www.wellhouseluxurysaunas.com/termsofuse.

Scope of this Policy

This Privacy Policy applies to your use of the Wellhouse Sites operated by us.

This Privacy Policy also applies to the personal information you provide to us through other interactions and correspondence. This could be, for example, when you share your information with our Pros and Partners (such as a customer service agent, design professional, or a delivery, installation or assembly professional), or send us a letter, email, or chat.

IMPORTANTLY, WE DO NOT SELL ANY OF YOUR PERSONAL INFORMATION TO THIRD PARTIES.

Personal Information We Collect

Information you provide to us:

• Your contact details and account data if you establish an account (including an online account) with us (and provide us with your name, email address, mailing address, phone number, and password).
• Additional profile information you may choose to provide us (such as date of birth, gender, location, and preferred language).
• Your payment information provided to us to facilitate a Transaction.
• Your financing information Where we offer, and if you apply for financing solutions as part of your application, we may collect information such as Social Insurance number, date of birth, and income. Our financing solutions are offered by third-party providers, including financial institutions. Your personal information will be used by these financing providers in accordance with their own privacy policies.
• Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels).
• Other information you choose to provide (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content, including, but not limited to, images you upload).

Where applicable, we may indicate whether and why you must provide us with your personal information, as well as the consequences of failing to do so. For example, it may be necessary for you to disclose certain personal information in order for us to complete a Transaction or to provide services (including Home Services) to you.

We may automatically collect Information from you through your use of the Wellhouse Sites:

• Purchase history and saved items (such as what you bought, what you've placed in or removed from your cart, or what items you've saved).
• Log data and device information (such as details about how you've used the Wellhouse Sites, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data, and page/product views or clicks).
• Geo-location information (such as IP address, browser information, or mobile GPS information).

We use cookies and similar technologies (such as web beacons and local storage technologies) to collect such data.

Cookies

Like many websites, we use Cookies on our Wellhouse Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve the Wellhouse Site and our Products (including to remember your actions and preferences), to run analytics and better understand user interaction with the Products (in our legitimate interests to administer, improve and optimize the services we provide to you). We may also permit third parties and services providers to use Cookies on the Wellhouse Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Information we may collect from third parties, including third party services (for example if you link, connect, or login to the Wellhouse Sites with your Google, Facebook, Instagram, or Twitter accounts) or other sources (such as your contacts who want to invite you to use our Wellhouse Sites):

• Contact details (such as your name, email address, mailing address, and phone number).
• Social media handles (such as your Twitter or Instagram handle).

• How We Use Personal Information

We use personal information for the following purposes or as otherwise described at the time of collection:

Providing and supporting a Transaction. We use personal information to operate, maintain, and provide you with an efficient manner to complete a Transaction and any follow up related thereto. In particular, we will use personal information to perform our contractual obligation under our terms of use, such as to allow you to create an account and make purchases, facilitate financing solutions, if applicable, and for us to take payment, deliver your purchases, and arrange Home Services, as applicable.

Communicate with you about our Products. It is in our legitimate business interests to use personal information to respond to your requests, provide customer support, and communicate with you about our Products, including by sending announcements, updates, security alerts, and support and administrative messages.

Improve, monitor, personalize, and protect our Products. It is in our legitimate business interests to improve our Products, which includes:

• Understanding your needs and interests, and personalizing your experience with our Products, the Wellhouse Sites and our communications.
• Troubleshooting, testing, and research, and keeping the Wellhouse Sites secure.
• Investigating and protecting against fraudulent, harmful, unauthorized, or illegal activity.

Research and development. We may use personal information for research and development purposes in our legitimate business interests, including to analyze and improve the Products and the Wellhouse Sites and our business, and to train our staff. As part of these activities, we may create or use aggregated, de-identified or other anonymized data from personal information we collect. We make personal information into anonymized data by removing information that makes the data personally identifiable to you.

We may use this anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Products and Wellhouse Sites and to promote any aspect of our business.

Marketing and advertising. We, our service providers, and our third-party advertising partners may collect and use personal information for the following marketing and advertising purposes:

• Direct marketing. We may send you direct marketing communications, by email or otherwise, as permitted by law. See Your Privacy Rights and Choices below for information on how to stop receiving direct marketing communications.
• Interest-based advertising. We engage our advertising partners, including third party advertising companies (such as Google) and social media companies, to display ads around the web. These companies may use cookies and similar technologies to collect information (including, the automatically-collected data described above) about your interactions over time across our Wellhouse Sites, our communications, and other online services, and use that information to serve online ads that they think will interest you. This is called interest-based advertising.

Except where consent is required, we undertake such marketing and advertising on the basis of our legitimate business interests. Where we seek your consent, you may withdraw your consent at any time.

Compliance and protection. We may use personal information in our legitimate business interests to enforce and comply with our terms and policies, and to defend us against legal claims or disputes including:

• Protecting our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims).
• Auditing our internal processes for compliance with legal and contractual requirements and internal policies.
• Enforcing the terms and conditions that govern the Wellhouse Sites.
• Preventing, identifying, investigating, and deterring fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

Some processing may also be necessary to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities, and other legal obligations such as to keep records of transactions.

How We Share Personal Information

We may share personal information recipients, such as:

• Within Wellhouse.
• With companies and individuals that help us deliver our Products to you, such as suppliers, payment service providers, logistics professionals, repair and assembly providers, and delivery and freight companies.
• Professional service providers who help us run our business, such as marketing companies, software vendors, and consultants.
• Advertising partners, including for the interest-based advertising purposes described above.
• Financing providers. Where we may provide a financing solution, it will be offered by a third-party financing provider and as such you direct us to share certain personal information with that provider to facilitate your application. Your personal information will be used by that provider in accordance with their own privacy policy.
• Government and law enforcement agencies and private parties, as we believe in good faith to be necessary and appropriate to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our terms of use or other policies; (iii) pursue available legal remedies or defend legal claims; or (iv) otherwise for the compliance and protection purposes described above.

Blogs, Reviews, and Forums

You agree that we may use any publicly-accessible blogs, reviews, or forums that you provide in such spaces may be read, collected, and used by us and by others who access them. To request removal of your information from blogs, customer reviews, or forums, please see Your Privacy Rights and Choices below. Please note that in some cases we may be unable to remove your information. 

Our Security Measures

We endeavour to use appropriate technical and organizational safeguards designed to protect your information from unauthorized use, disclosure, and loss. We use encryption technology, including current industry-standard encryption protocols, to protect personal information in certain areas of our Wellhouse Sites during transmission across the Internet.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Products and services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Data Retention

We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our terms of use, or for other legitimate business purposes.

When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you. 

Your Privacy Rights and Choices

Modify your account information. If you have a Wellhouse account, you can review and update certain account information by logging into your account. You may also contact us to request deletion of your account. If we delete your account, you will not be able to access it.

Opt-out of marketing communications. You can stop receiving direct marketing messages from us at any time by updating your preferences or by clicking any "unsubscribe" link in any marketing message you receive from us. It may take up to 48 hours to process your request and update our systems. If you request that we stop sending you marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information). If you use more than one name or email address when communicating with Wellhouse or using the Wellhouse Sites, you may continue to receive communications from us to any name or email address not specified in your opt-out request.

Online tracking opt-out. You can opt out of the sale of or processing of your sensitive personal information for targeted advertising purposes and limit interest-based advertising by providing us your written request. In those circumstances we will only use your sensitive personal information as is necessary to perform or provide the Products  and services as would be reasonably expected by an average individual.

Information for Visitors from Outside of Canada

Wellhouse is headquartered in Canada. We may transfer your personal information to our affiliates and service providers in the United States and other jurisdictions. Please note that data protection laws of Canada and other jurisdictions may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the laws in your country.

When we engage in cross-border data transfers, we shall endeavour to put in place relevant safeguards to afford adequate protection for personal information, and we will comply with applicable data protection laws.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time, including to reflect new ways that we process your information. When we post modifications to this Privacy Policy, we will revise the "Last Updated" date at the top of this page. The modified Privacy Policy will be effective immediately upon posting on the Wellhouse Sites. 

Contact Us

Wellhouse Luxury Saunas is the entity responsible for your personal information.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call us at 1800-242-3412 or email us at meredith@wellhousesaunas.com or write to us at 5 Lambert Ave. Toronto, ON M6E 0A6, Attention: CEO.